Refund policy
Returns
At AeroRace, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Products must be unused and in their original condition.
- All original packaging, accessories, manuals, and included components must be returned.
- Proof of purchase is required.
- Products showing signs of misuse, accidental damage, or unauthorized modification may not qualify.
Free Returns
We proudly offer Free Worldwide Returns on all eligible products within the 30-day return period.
Refund Process
After receiving and inspecting your returned item, approved refunds will be issued to your original payment method. Refunds typically appear within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly arrange a replacement or provide a full refund at no additional cost.
Exchanges
Eligible products may be exchanged for the same item, subject to stock availability.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged by misuse or accidents.
- Items missing original accessories.
- Products modified after delivery.
- Final-sale items where permitted by applicable law.